Get Answers To Questions About Home Depot®
Why is the Home Depot ® so popular?
Home Depot ® offers consumers several brands and products which are not available in big boxes, on top of that, they stock all items adequately. Their shelves are never empty and this is why they succeed in yearning for customer loyalty.
Why do customers get attracted to Home Depot ® in the first place?
Home Depot ® makes use of a unique pricing strategy called the EDLP or Everyday Low Price. This is a strategy they adopted when the company opened its first store and advertised “Everyday Low Price” to attract customers.
What items does the Home Depot ® sell?
Some of the popular items include home appliances, hardware, lumber, lighting, paint, flooring, tools, builders hardware, building materials, electrical supplies, plumbing, garden supplies & plants.
How can you have a one-to-one human talk at Home Depot ®?
You can call the Primary Customer Care no. 1-800-466-3337. Here, you will be able to talk regarding Merchandise, Company, Services, and Store.
Regarding Major Appliances, you can dial 1-877-946-9843.
There is a provision for a dedicated number related to Law Enforcement Inquiries and the number is 1-770-384-4105.
How to text Home Depot ®?
You can text INSTALL to HDEPOT to 433768. You will get an SMS text message containing a piece of detailed information about your purchase from Home Depot.
What is the procedure to complain to Home Depot ®?
If you wish to complain to Home Depot, there are 3 options you can choose from:
Call. 1-800-466-3337
Email: Customer_Care@homedepot.com
Get in touch at this address: Corporate Office Headquarters. 2455 Paces Ferry Rd SE Atlanta GA 30339-1834.
Can you connect to Home Depot ® via a chat option?
There is a facility of getting connected to Online Customer Support in a 24*7*365 format.
Can you return something to Home Depot ® in case you have opened it?
Yes, you can return it subject to certain conditions:
You own the original receipt and packaging.
90 days have not elapsed from the date of purchase, and
The type of ‘wear-and-tear’ shown by the product.
How long does it take to receive the refund amount?
It will largely depend on the type of payment tendered. Usually, it takes around 2-10 business days to credit the amount to your account.
How can you register a complaint to the Home Depot ® Canada?
You can register your complaint to Home Depot ® Canada in two ways:
Call Store Customer Assistance – 1-800-668-226, or
You can seek online help via Online Customer Assistance – 1-800-628-0525.
What do “non-returnable” stickers mentioned in products at Home Depot ® mean?
Any product with a “non-returnable” sticker in it means you cannot return them once they are bought.
How long does it take to receive the money-back on your debit card?
Once you bring the product to the store, it will take approximately 2 to 10 days to receive the money in your account.
Does the Home Depot ® entertain shipping to APO addresses?
Home Depot does not ship to APO/FPO or P.O. Boxes. They adhere to various delivery rules:
5-10 business days for home delivery.
3-5 business days for parcel ground delivery.
This time frame is in addition to order processing time and it will vary from one product to another.
What is the process to dispute any particular charge on Home Depot ®?
You can dispute the charge in two ways:
Fill out a dispute form or call at the number provided on the back of your card.
Follow these steps:
Simply log into your Citi account online.
Locate Account Activity and select the charge you want to dispute.
Select the Payments menu and choose ‘Dispute a Charge’.
Does the Home Depot ® allow returns for an online order?
Yes, it is very much possible to return products to the store for every item bought on homedepot.com.
Ensure to carry your:
Shipment confirmation email.
An order confirmation email or packing slip
Most products come within the purview of a ‘90-day-from-purchase’ return policy. Nevertheless, it is prudent to refer to the Policy Exception list for specific category exceptions.
Can you expect to derive cashback on your Home Depot ®credit card?
Unfortunately, the Home Depot ® credit card does not provide any cashback.
All they provide is zero interest for 6 months on purchases exceeding $299.
What is the maximum time limit for getting the Home Depot ® receipt for previous purchases?
Receipts for purchases done with a debit or credit card or by a check can be found in their system within 30 days of purchase.
Is there any way out to use your Home Depot ® credit card even before it arrives?
Yes, you do have the liberty to use your Home Depot ® credit card even before it arrives.
You will have to adhere to these simple steps:
Use a temporary card or code once you gain approval for the same.
Apply in-store for your Home Depot credit card to obtain a temporary card
so that you can use it till your actual card arrives.
Is there any easy way to check your Home Depot ® credit card statement?
Yes, you can keep a tab on your Home Depot ® Credit Card statement through your online account.
Follow these simple steps:
Sign in to your Citi account
Locate the Account Activity menu and choose “Statements”.
You will find your statement on the right-hand side of the page. Make sure to view it within 24-48 hours once you have submitted a request.
What are the options to close your Home Depot ®account?
You can call the Home Depot ® Call Center at 1 (800) 466-3337.
What bank or banks does Home Depot ® use?
Home Depot ® makes all financial transactions with Citibank. This includes all types of credit card-related services offered by Home Depot ® to its customers.
Citibank backs all lending and spending made through Home Depot. It applies to both - the Home Depot ® Consumer special project loan card and the basic Home Depot ® credit card.
Does your Home Depot credit card permit you to purchase gift cards at Home Depot?
Yes, you can purchase gift cards at Home Depot ® by using your Home Depot credit card.
However, you are restricted from buying gift cards outside of Home Depot.
The use of your Home Depot® Credit Card is restricted to in-store and online Home Depot purchases.
Remember - the Home Depot ® credit card can be used :
In-store, and
Online Home Depot ® purchases.
Is it possible to obtain a copy of a Home Depot ®receipt?
With regards to all lost receipts for debit or credit card purchases, you can find the receipt can be traced in the Home Depot ® computer system for a maximum period of 30 days.
On the expiry of this period, your receipt becomes unretrievable.
What are the options available for getting a lost receipt?
In case you have lost your original receipt of the purchase you made, you have two options to get back your lost receipt:
Contact the store from where you made your purchase, or
Contact your credit card company.
Please note, some businesses or stores may refrain from accepting a statement or receipt from your credit card company in case you are planning to use it for returning items.
How to read all details mentioned in your Home Depot ® receipt?
A Home Depot ® receipt contains a 14-digit code. You can find this right beneath the store address.
It denotes two things:
The store number, and
The purchase number for the applicable store to a specific year.
For example, if the number reads: "9876 00000 00123" then, it means you made the 123rd purchase in-store and 9876th transaction in the current year. This 14-digit code is usually followed by the date of the transaction.
How can you pay your Home Depot ® credit card bill?
There are 3 possible ways to make payment for your Home Depot ® credit card bill:
By phone: Call 1-800-677-0232 and furnish your card details when asked for.
Via online: Simply log in to your online account, locate “Make a Payment” and click it.
Use the mobile app: Open the app, log in to your account, select your card, and tap “Make a Payment.”
Is a pin needed for a Home Depot ® credit card?
Only Visa and Mastercard holders will need a PIN and not signatures.
Is it permitted to make payment for Home Depot ® credit cards with any other credit card?
You are restricted to make payment of your Home Depot ® credit card with any other credit card.
This is done to ensure your debt does not revolve around your various accounts for an infinite period.
Are you permitted to buy a Visa gift card by using your Home Depot ® gift cards?
Unfortunately, you are not allowed to do so since it goes against the company's policy.
Home Depot ® gift cards cannot be used to purchase Visa gift cards as it goes against the company's policy, as of 2022.
Home Depot ® gift cards are specifically designed for use on general merchandise online and in-store.
Is it possible to pay with your phone at Home Depot ®?
You can pay with your phone in 2 ways:
You can enter Home Depot’s ® phone number at the check-out counter. It will in turn facilitate sending the bill to their carrier's account bill.
You can pay through a PayPal-issued credit card. Ensure your card is connected to their phone account number.
Can someone else make use of your Home Depot ® credit card?
Yes, it is very much possible. Follow these steps:
Use Citi Bank’s online process to add an authorized user to your Home Depot ® Credit Card account.
Go to the Account Profile menu and choose Add Authorized Users. You can call 1-800-677-0232 to add an authorized user.
Is it mandatory to furnish ID for the Home Depot ® card?
There is no provision under law that makes it mandatory to show your ID to use your Home Depot ® Credit Card.
Nevertheless, some merchants may still need some kind of identification for varied security reasons in case you haven't signed on the back of the card.
What is the process to redeem a Home Depot ® gift card?
There are 2 ways to use the gift card:
You can purchase any merchandise at homedepot.com, or
Use it at any of the Home Depot ® stores to buy any merchandise up to the amount displayed.
In case you want to use the card online, follow these steps:
Add selected items to cart.
Locate the Payment tab and proceed to check out.
Select ’apply for a gift card’.
Insert your card number and applicable PIN.
To use your card online, first, add selected items to the cart. At checkout, under the Payment tab, choose “apply a gift card” and insert your card number and PIN to place your order.
What is the process of checking the balance on your Home Depot ® card?
There are 3 ways to accomplish this objective:
Simply visit any of the Home Depot ® stores. Ask a cashier to check the balance on your behalf.
Check the balance online.
Call at 1-800-430-3376.
Some Helpful Links About Home Depot:
Help and Customer Service Center
Consumer Websites and Helpful Change Information